Frequently Asked Questions

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Frequently Asked Questions2020-06-24T19:52:45+00:00

It’s okay, we love questions!

Do you have questions about our tours? We have answered some of our most common questions below. If you don’t find what you’re looking for here, contact us and we will be happy to answer any other questions you might have!

How much should I tip?2021-01-09T20:37:38+00:00

If you’ve read our reviews, I’m sure you will quickly realize that our guides are the best in Colorado – maybe even the world. They take pride in your happiness yet more importantly ensure your safety. Our guides are seasonal employees and typically work other service jobs in our off season. Tips are an important part of their  annual income.

How much should you tip? How much do you tip your waitstaff? Did our guide exceed your expectations?

Tipping is of course optional, yet it is common for customers to tip between 15 and 20% of the tour price. Yet if your experience did not meet your expectations, please let us know and we will try to remedy the situation.

 

Can we arrange to be picked up from our accommodations?2020-05-05T00:00:10+00:00

Coming in June! We can pick up your group and return them to the accommodations. There will be a service charge for this of $35 or more depending on the location. We may not be able to provide this service at all locations. This transportation service must be PRE-coordinated on a case-by-case basis.

What do we bring/wear?2020-06-02T01:41:31+00:00
We recommend that you bring cool weather clothing (including warm gloves) as well as shorts, T-shirts, sunglasses, sunscreen and fully enclosed shoes or boots. Do not expect to wear sandals on any of the tours. The weather patterns on most tour routes can vary in temperature as much as 30 degrees from the top to the bottom. The Bike Pikes Peak tour is usually cold and windy at the summit, and the temperature will increase as we make our way down the mountain.
For our Saddle up-Pedal Down tour please arrive in jeans or whatever you’d like to ride horseback in. Feel free to bring a change of clothes for your bike ride as there will be a place to change at the Stables prior to your bike ride! You can leave your horseback clothes in the van and collect them when you return back to the shop from your bike ride.
Our Garden of the Gods Tour does not have any significant altitude gain, so the weather for Colorado Springs is helpful for deciding what to wear if you check it beforehand.
Regardless of tour, layers are always a good idea!
What if we forget something?2020-05-05T00:05:44+00:00
If you need extra warm clothes, there are many shopping options available within minutes of the shop.
What type of bikes will we be on?2021-02-13T15:30:02+00:00
Cannondale Trail or Trek Marlin mountain bikes! All adult-sized bikes are equipped with disc brakes and front suspension. For the kiddos, we have state-of-the-art Kona Hula mountain bikes which also have a cushy front suspension!
For our electric bike tour, we have 2021 TREK Allant+ 7S pedal assist premium electric bikes.
How do we make a reservation?2020-02-24T23:02:42+00:00

Reservations can be made anytime by calling or texting 719-337-5311, or booking through our website.

How much advance reservation time do you recommend?2020-02-24T23:02:49+00:00
The further in advance you book your tour, the more likely you are to be able to secure the day you would like. We do accept last minute reservations; however, we cannot guarantee there will be space available for your group.
We accept reservations all year round, so book now!
Is there an age limit?2021-02-13T15:32:03+00:00
For Bike Pikes Peak:
Our insurance requires all riders to be at least 6 years of age. Every individual regardless of age is very different in what makes them confident in their ability to control the bicycle. The ride is such that it does not require any advanced level of riding. It is a paved road the entire way and is 95% downhill.
The two factors that are most important are:
1. Our smallest size bikes are 24″ wheel kids bikes. They fit down to approximately 4’5″ in height.
2. Can you or your children control a bike going downhill with handbrakes? On the Bike Pikes Peak Tour the van will be behind the group as the support vehicle the entire way. So if at any point in time anyone is uncomfortable it is there as an option to skip a section or three. Typically this happens more often above timberline. Since you are able to see greater distances, this sometimes makes beginner riders nervous.
We have had plenty of folks in their 80’s do this tour. If you are trying to decide if it is a fit for you please feel free to stop in and try out some bikes and chat with us about it. We are here to help!
For Gold Camp (Gold Camp or Saddle Up Tours):
Our insurance requires all riders to be at least 6 years of age. Every individual regardless of age is very different in what makes them confident in their ability to control the bicycle. This ride, like Pikes Peak Tours, is such that it does not require any advanced level of riding. It is a gravel, wide path most of the way, with the bottom portion being paved. The route is 99% downhill.
The two factors that are most important are:
1. Our smallest size bikes are 24″ wheel kids bikes. They fit down to approximately 4’5″ in height.
2. Can you or your children control a bike going downhill with handbrakes on gravel?
Although this is typically an un-guided tour, our guide will check in on you about halfway to provide water and see if you need any other support. At this time if anyone is uncomfortable, he or she can go back down in the van with the guide.
The Bike Gold Camp tour is only an average 3% downhill grade as opposed to the 7% grade on Pikes Peak (so it is less steep). This tour is mostly gravel,  which is different from the Pikes Peak Tours. There are areas on this tour where the gravel can be a little loose, which provides a slight additional challenge and might be considered if determining how comfortable your child would be. (On a side note, Fatbike Upgrades are perfect for those conditions by providing an extra wide base of support for gravel riding.)
Despite the gravel path, this tour is still considered an “easy” trail by any biking standards.
For our Moonlight Tour
We requires all riders to be at least 12 years old.
What is your cancellation policy?2021-02-13T15:34:58+00:00
For our single day tours, we require a 48 hour notice of cancellation policy for groups in size from 1-10 people.
For multi days tours, 90% of total price is refundable up to 30 days before start date of tour. 50% of the total price is refundable up to 7 days before the start of the tour. No refunds within 7 days of the start of the tour.

For large groups, we have the following cancellation notice requirements:

Groups of 11-20 people require 1 week cancellation notice.
Groups of more than 21 people require a 2 week cancellation notice.
If we do not receive this notice, you will be charged 100% of the reservation cost.
Be sure to reserve the correct number of spots prior to your trip as refunds will not be issued for any “extra spots” that were reserved in advance.
What is the refund policy?2020-02-24T23:03:57+00:00
The only refunds that will be issued are for the following:
1. Cancellations made within the required cancellation time period listed above^^
2. If we decided to cancel the tour due to unsafe conditions: If this happens, you will have the choice between a full refund, or rebooking your tour on a different day.
What about bad weather?2020-02-24T23:04:04+00:00
Sunshine mornings are common here in Co Springs! This means, even if it looks like there is rain being forecasted on your tour day, odds are good that is referring to a light afternoon shower (our “monsoons”).
The decision to cancel a tour comes only after careful consideration of local weather conditions. Lightning strikes or unsafe/closed roads and trails due to heavy rainfall or snow are our most common reasons for a tour cancellation. Generally, tour cancellations are rare.
What tour discounts do you offer?2021-02-13T15:35:39+00:00
 We discount all of our tours for teachers and military!  $10 off any tour*.
Call for your discount code to be entered when booking.  Bring ID to shop day of tour.
 
Do you offer helmet cameras to rent?2020-02-24T23:04:16+00:00

Yes we do!! You have the option to rent a GoPro Camera from us that you can either mount to your helmet, bike, or chest! This incredible option provides you with the opportunity to take your adventure home and share with everyone. We have thumb drives that we will burn your video on for you upon your return to the shop! Rental price, including thumb drive and video, is only $55.

How long is your season?2020-02-24T23:04:22+00:00
We offer some tours year round!
Pikes Peak is seasonal as the mountain does close with snow, but often we have Gold Camp Tours most of the year, and ALL year we have Garden of the Gods tours!
What are the times for your tours?2020-02-24T23:04:29+00:00
For specific start times, please click on the “Make a Reservation” button for your chosen tour and it will tell you the start times available for the date you want to book your tour. Start times vary depending on time of year.
The time is listed for your tour is the time you should arrive at the shop. Your tour will depart after you are loaded up and ready to go.
What are the methods of payment?2021-02-13T15:36:44+00:00

We accept cash, Venmo, Visa, MasterCard, Discover, and American Express cards.

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